Returns Policy

RETURNS AND REFUNDS POLICY
We want our customers to be completely satisfied with our products. We are happy to refund, exchange or replace any products that does not meet with your satisfaction provided that they are returned and received by us within 30 days of receipt in their original, unopened and unused condition.

Please follow the process for returns set out below.
Process for returns:
Please email us at customerservice@zedcandy.com to let us know about the return, so that we can instruct you about the best way to return the goods and also expect the returned order. Please send a copy of the packing slip and circle the item you are returning. In order to continue to improve our services, we would like to ask you indicate the reason for your return. If you are exchanging an item for another, we will refund any
difference in the amount paid. If you are exchanging for a higher price item, please indicate the credit card you would like charged.

Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage).

The address for sending any returns is:
Zed Candy Webshop, Church Street, Kilcock, Co Kildare, Ireland.

All returned goods will be examined upon receipt as we are unable to offer refunds, replacements or exchanges on any opened or used goods.

When you return a Product to us pursuant to clause 4 above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. The refund will be processed in the manner in which you paid.

In all other cases we will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow 30 working days for your refund, replacement or exchange to be processed. We will refund the
purchase price of the Products plus any taxes you were charged. The refund will be processed in the manner in which you paid. Please note that delivery charges are not refunded unless the return is a result of our error.